Servcorp Reduces Operational Costs with Cisco IP Communications Solution

Servcorp, an Australian serviced office solution company, is currently providing reduced costs and higher levels of customer service after implementing an Internet Protocol (IP) Communications solution from Cisco Systems in their virtual offices.

Servcorp has been initiating solutions to reduce costs in their serviced office facilities since 2001 through the implementation of Cisco IP converged networks for voice, video, and data. The company recently expanded the network by adding over 1200 Cisco IP Phone 7960 Series handsets in ten locations that include Beijing, Tokyo, Paris, Singapore, and Sydney.

As a result of deploying the new Cisco network solution, Servcorp has been able to initiate a centrally managed billing system for its serviced office clients regardless of the geographic location of its serviced office facilities. Deploying this type of infrastructure significantly reduces operational costs that otherwise are typically higher, due to the fact that the system is unachievable with traditional Private Branch Exchange based communications.

The implementation of the converged network has also helped Servcorp to further develop their virtual offices for business travelers by providing more flexible working facilities that accommodate individual needs of business clients. The company offers virtual offices in primary locations worldwide. Move and Stay at www.moveandstay.com.au has detailed information on Servcorp serviced office and virtual office space.

As a result of working with Cisco, Servcorp was able to integrate its IP network with its own front-end software application called WorkSmart, a multi-tenant interface that is capable of creating customized virtual office solutions. The integration of the application significantly increased customer retention rates while creating a reduction in operational, equipment, and maintenance costs.

The integration of new IP Communications has enabled Servcorp to change the face of the serviced office and virtual office environment. The Servcorp IP Communciations network is based on the implementation of Cisco networking hardware and software, including Cisco Catalyst® 6500 and Catalyst 3500 series switches, Cisco 2600 and 3600 series routers, Cisco Cisco CallManager, Cisco UnityTM voice mail, Cisco IP Contact Centre (IPCC) and Cisco IP Phone 7960 and IP Phone 7970 series.

Servcorp has developed a global reputation for excellence in Australia as well as worldwide. Cisco Systems, Inc. (NASDAQ: CSCO), the worldwide leader in networking for the Internet, this year celebrates 20 years of commitment to technology innovation, industry leadership, and corporate social responsibility.

Demand for Virtual Office Space Increases in Australia

Recently businesses have been jostling for serviced office and virtual office space in the Central Business District of many primary cities throughout Australia. As a result, the demand for serviced offices and virtual offices has significantly increased and has begun to overflow into the suburbs of some of the major cities in Australia.

Traditionally, serviced offices and virtual offices have been seen as a luxury item; however, due to the overflowing demand for Central Business District office spaces, the demand is outweighing availability. The concept has recently exploded to the point that the world’s biggest and second biggest providers of serviced offices and virtual offices have annual turnovers of £507.5 million ($1.12 billion) and $200 million respectively.

Serviced offices and virtual offices in Perth have full occupancy since the demand for space began last year. The office space is being occupied by fledgling companies as well as larger companies employing staff at a location for the duration of the project.

Regus Group which is the largest provider of serviced office and virtual office space globally had revenue last year of £507.5 million. The company currently has 950 centers in 400 cities and 70 countries with 19 centers located in Australia. Clients include Google, GlaxoSmithKline, IBM, Nokia and Accenture. Regus Group began its Australian serviced office and virtual office facilities in Perth with facilities in St. Georges Terrace at the Forrest Center, Council House, and the Legal and General Building at 267 St. Georges Terrace.

ASX-listed Servcorp which is the second largest provider of serviced office and virtual office space began with one office in the MLC Center in Sydney and currently has an annual turnover of $200 million. The company has expanded to 23 cities and has offices in 14 countries that include Australia, New Zealand, Japan, Singapore, Thailand, Malaysia, France, Belgium, China and the Middle East. It also has one floor of serviced office and virtual offices in the AMP Tower in Perth, and one in Central Park.